Hi Reader,

Telehealth Tip Friday: How to Keep Clients Coming Back and Getting Results

Patient Retention doesn’t just happen—it’s built through consistent, and sometimes technology powered, actions.

Here are three simple ways to use tools to boost client success and keep your schedule full:

1️⃣ Automated Appointment Reminders​
Reduce no-shows and help clients stay consistent. Most Telehealth platforms or EHRs can automatically send reminders by text or email 24 hours and 1 hour before each session. Our data shows the best results come from reminders the day before, morning of and 10 minutes before if meeting via Zoom.

2️⃣ Between-Session Check-Ins​
A quick, secure text message or short questionnaire midweek can make clients feel supported and help you catch early signs of disengagement. Many providers use these check-ins to keep clients on track with goals and action steps between sessions.

3️⃣ Track & Share Progress​
Clients stay motivated when they can see improvement. Use symptom trackers, wellness assessments, or even brief notes summarizing progress over time. The visual data helps clients understand their growth and reinforces the value of your care.

Small systems like these create trust, accountability, and lasting results—both for your clients and your business.

→ Action Step:​
Pick one of the three to implement (or improve) this week and track your retention rates over the next 30 days.

—
​Daniel Mountain​
​Secure Telehealth​
​Helping healthcare providers start and grow successful Telehealth practices.

P.S. If you’d like help setting up systems like these—or want to learn how to automate, grow, and scale your Telehealth practice just reach out! and for more support check out my coaching package, Profit and Freedom. It’s guaranteed to help healthcare providers create practices that run more smoothly, increase revenues and serve patients better in just 5 weeks or less. Only 2 spots left at the current rate.

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